Request window
Contact us within 14 calendar days of an initial subscription payment if you believe a refund is appropriate. Renewal charges should be reported within 7 calendar days. Include the email address on the account and the transaction date, but never send full card or bank details.
Eligible requests
We will normally approve a request for a duplicate charge, an incorrect charge, or a material service failure that prevented meaningful use of the paid plan and that we could not resolve. A first-purchase change-of-mind request may be approved within the 14-day window when the paid service has not been materially used. Rights provided by applicable consumer law are not limited by this policy.
Generally non-refundable
Payments are generally non-refundable after the applicable request window, after substantial use of paid credits or features, or when access was restricted for abuse or a breach of the terms. We do not normally provide partial refunds for unused time after a voluntary cancellation. Cancellation prevents the next renewal and keeps access through the paid period unless a refund or chargeback ends that entitlement.
How refunds work
Paddle is the merchant of record and sends approved refunds to the original payment method. Bank and card processing times vary. A refund or chargeback may revoke paid access for the refunded period and remove unused referral credits awarded by that payment.
Contact
Send refund requests to [email protected]. We may ask for the Paddle transaction identifier or other limited information needed to locate the charge.